1. First of all, we must acknowledge and understand people's concerns and dissatisfaction with this issue, and at the same time explain that organizations or companies have been committed to providing quality services and experiences for children.

2. Secondly, you can explain in detail the reasons for charging clothing fees, such as buying high-quality materials, designing and making customized clothing, etc.

You can apologize to the affected parents and community members, saying that you didn't realize that this problem would cause such a big response, and promise to take these feedbacks seriously and take measures to solve this problem.

4. Finally, some solutions can be put forward, such as refunding fees or providing alternatives to let the affected parents and community members know that they are actively solving problems.