The premise of performance appraisal is "job analysis". When evaluating the performance of the front desk, we should first make a job analysis of the front desk position, and list the work content, occupied time and importance of the work.

If the enterprise intends to adopt KPI assessment method, it will directly extract key indicators from the work content and quantify each indicator one by one to ensure the objectivity of scoring.

Generally, there are not many performance indicators, just five to seven. In addition to performance indicators, conduct assessment indicators can be appropriately increased.