1, call Amazon customer service phone number 4008 170 100, and then provide your machine failure reason and machine code (on the side of the box and machine settings) and your email account registered in Amazon to customer service.

2. Amazon customer service will send an email to your registered email address, or ask customer service to send an email to your mobile phone. E-mail reply request: send us scanned copies or pictures of the faulty machine. Please send scanned copies or pictures to Kindle-pic-logs@amazon.cn (please indicate in the email: serial number/order number/purchase account email address/purchase source/equipment problem description/customer requirements/contact number and convenient reply time). Tips: Do not exceed 6 megabytes in email attachments.

3. Amazon customer service will contact you later, and then arrange for the recipient to pick up the plane and give you the new machine. It doesn't matter.