Case analysis of office reception etiquette 1
Xiao Chen is a secretary of a company. He always likes famous brand clothes. Once, the leader asked him to accompany him to meet an important new client. That day, he deliberately put on a carefully selected brand-name suit. As a result, when they met, the new customer mistook him for the leader and exchanged a few pleasantries with him, which made the leaders on the side embarrassed and annoyed.
According to the dress code of dress etiquette, the secretary. Analyze the mistakes made by Xiao Chen in the above cases and provide suggestions on dressing.
analyse
1. In the above case, Xiao Chen's mistake is that his clothes are not in harmony with the customers and the leaders present. He wears too much? Highlights? Inverted? Master-slave relationship? , does not meet the identity of the secretary.
2. Xiao Chen's dress should follow the requirements of showing individuality, simplicity and generosity, and overall harmony. However, in public social occasions, the secretary should grasp the following four points when showing his personality:
First, don't wear the same clothes as your companions, so as not to cause others to compare who is good and who is bad.
Second, don't wear clothes that contrast too much with your peers.
Third, try to coordinate with the customers and leaders present in terms of clothing style, color and texture to avoid clothing being too prominent.
Fourth, try to avoid wearing clothes that are not in harmony with your body.
Case analysis of office reception etiquette II
A small advertising design company, with small office space, many employees, no special reception room and noisy equipment in the office. When the client visited, Secretary Xiao Cong asked the guest to sit in front of her and talk about business.
What's wrong with Xiao Cong's way of receiving guests? What is the correct way to deal with it?
analyse
A secretary should not let a guest sit directly opposite her to discuss business. If there is no special reception room, a relatively quiet corner should be arranged in the office, so that guests can sit down easily and talk calmly.
Case analysis of office reception etiquette 3
Secretary Xiao Dong graduated from technical school majoring in automobile secretary. After taking part in the work, he was open-minded and eager to learn, keeping in mind the process of the old secretary receiving the visit. In terms of reception, we pay special attention to welcoming guests, entertaining guests and seeing off, and strive to satisfy tourists.
One day, the staff of a subordinate unit came to the office. On hearing the knock at the door, Xiaodong quickly put down his work and said? Would you please come in? Greet each other and get up at the same time. After the visitor entered the room, Xiao Dong did not take the initiative to shake hands with the other party, but greeted him warmly. Please sit down, please sit down. what can I do for you? Xiaodong's warm reception left a deep impression on the other party.
Try to analyze whether the practice of Secretary Xiaodong in this case meets the requirements of reception etiquette.
analyse
When the guests arrive, the secretary should put down his work, immediately stand up to meet them and let them in. A person is easily nervous in a strange environment, lacks confidence in himself and always feels that he is at a disadvantage. What if the secretary simply says hello at this time? Hello! Is there anything I can do for you? This will soon remove the guests' formality. Generally speaking, secretaries should not shake hands with visitors unless they are very important or very old. If the other party reaches out, the secretary should shake hands with the other party. Hello? . The practice of secretary Xiaodong in the example of secretary conforms to the requirements of reception etiquette.