Annual work summary 1
With the ringing of the New Year bell, the year of 20__ is coming to an end. Looking back on a year's work, there are hardships and gains, as well as difficulties and setbacks. Time flies, unconsciously, with the beginning of the new year, a hopeful year is approaching. It can be said that 20__ years is a crucial year for the company to promote industry reform, expand the market and sustain development. The important work this year is summarized as follows:
First, study with an open mind, work hard and complete the task successfully!
(1) In the past 20__ years, I have always consciously strengthened my own study, humbly sought advice and solved doubts, constantly clarified my work ideas, summed up my work experience, constantly mastered methods and accumulated experience in my work. I pay attention to the task as the traction, relying on post learning to improve, through observation, exploration, access to information and practical exercise, quickly complete the task. At the same time, if you don't understand, ask, ask books, ask colleagues, and constantly enrich your knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, we have made continuous progress, gradually found out the basic situation in our work, found a breakthrough, and grasped the key and difficult points of our work.
(2) In 2000, engineering maintenance mainly included: tiling the back wall of the bathroom, repairing the ceiling, repairing the guardrails of two dormitory corridors and the guardrails of the dormitory balcony, and there were thousands of various types of maintenance!
(three) love their jobs, work hard, not afraid of difficulties, the courage to shoulder heavy burdens, enthusiastic service, play its due role in their posts.
Two, the heart of their own work, conscientiously perform their duties, highlight the focus of work, the implementation of management target responsibility system.
(1) In the first half of 20__, the company formulated perfect rules and regulations and attendance system. In the second half of 2000, the Administration Department organized a meeting on work arrangement in 2000, and at the end of the year, the completion of work objectives was evaluated, and the evaluation results were incorporated into the year-end performance of managers of various departments. In the process of implementing the work objectives, dormitory management has improved the work system and effectively promoted the overall improvement of management level.
(2) Check and score the cleaning staff irregularly every week, with good reward and poor punishment.
(3) Do a good job in the management of fixed assets, and be responsible for the management of fixed assets in dormitories.
Three. Main experience and gains
In the past two years of security work, I have completed some work and made some achievements. To sum up, I have the following experiences and gains:
(1) Only by putting yourself in a correct position and trying to be familiar with the basic business can we better adapt to the work.
(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.
(3) Only by adhering to the principle of implementing the system and carefully counting and counting can the purchase requisition of materials be completed.
(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.
(5) Strengthen communication with employees, communicate with employees, solve employees' emotional problems at work, and exchange ideas with employees.
Fourth, strengthen inspection, timely rectification, and correctly understand yourself at work.
(a) to carry out routine inspections. Take safety education as one of the key inspection contents. In winter, the company conducts fire safety inspection on electric wires and dormitory areas.
(2) To sum up: In this year's work, I came into contact with many new things, produced many new problems, and learned a lot of new knowledge and experience, which improved my ideological understanding and working ability. In my daily work, I always ask myself to proceed from reality, adhere to high standards and strict requirements, and strive to improve my professional quality and moral quality.
Fifth, we should hold regular work meetings, listen to the opinions of the following employees, dare to recommend talents, sum up our work achievements and problems, and take countermeasures in time!
Generally speaking, there are still some shortcomings and problems to be solved urgently, such as: learning new things is not enough, often doing things by experience in work, and dealing with problems by previous work routines, which shows that bold innovation in work is not enough. Some employees in this department have strong self-esteem, go their own way in their work, openly disobey the company's system, sow discord among colleagues and be cynical. These conditions are not conducive to the unity among colleagues, so we should educate or punish them ideologically and create a good working environment and image for the enterprise. Wait a minute. In the new year's work, I will work harder to complete my job.
Annual work summary II
The year of 20__ is coming, and I have been living in bat wallpaper for more than five months. Thanks to the care and trust of Bat leaders, and thanks to Bat for providing me with a platform for development, so that I can continue to grow and progress in my work and study. Looking back on the past five months, it was the most important stage in my life, and I learned a lot that I couldn't learn in school. From the initial stumbling to the continuous growth, I strive to improve my professional skills, adhering to the slogan of "honesty, dedication, unity and hard work", strictly demanding myself and doing everything in a down-to-earth manner.
I entered bat wallpaper house on _ _ _ _ _ _ _ _, where I was mainly responsible for the work of bat wallpaper sales assistant department. According to the arrangement of the company, I am mainly responsible for the sales and service of Beijing, Tianjin, Hebei, Inner Mongolia, Shenyang, Xinjiang, Shanxi, Heilongjiang, Shaanxi and Ningxia markets. Now I will briefly report to the leaders about my work in more than five months since _ _ _ _ _.
First, study hard and improve personal quality in an all-round way.
As a fresh graduate, I know that the lack of work experience and professional knowledge is my weakness, and the position of "sales" requires me to have professional sales knowledge and good communication and coordination skills. In order to meet this requirement, I attach great importance to learning, not only to learn all the professional knowledge I should have, but also to learn how to communicate with customers, quote, sell and serve in the market. As I face the market directly and assume the role of "transit" between the company and customers, I always pay special attention to establishing my own image, improving my personal quality and showing the good image of bat wallpaper manufacturers. When I first came into contact with wallpaper sales, I didn't know much about the channels, prices, transportation links and cooperation methods of wallpaper sales, and I knew little about the materials, specifications and prices of various wallpapers. However, after more than five months of study and understanding, I have a further understanding and cognition of our company's wallpaper products, and I can basically do a series of sales work at present. Because I am responsible for different fields, I have higher and stricter requirements for my sales skills and sales ability, so I still need to keep learning to be fully qualified for my current job.
Second, work hard and successfully complete all tasks.
On, 20th, according to the arrangement of the company, I was divided into Beijing, Tianjin, Hebei, Inner Mongolia, Shenyang, Xinjiang, Shanxi, Heilongjiang, Shaanxi and Ningxia, and started to sell the local market independently. During these five months or so, my work was mainly about inspecting goods, placing orders, inspecting goods, printing bills, arranging transportation (logistics or express delivery) and transferring warehouses. When arranging transportation, whether it is logistics or express delivery, you should write down the customer's detailed address to facilitate the warehouse or courier to pick up the goods. The so-called "details determine success or failure", in this workflow, no careful heart can do this job well. Although I find that I can work very hard and actively, because of my lack of work experience, there are still many places for me to improve, continue to work hard and strive to do better.
In short, details determine success or failure, and ability+knowledge+diligence+mentality = success. Be responsible for the company, care for the society, be persistent in work, be enthusiastic about colleagues, be patient with customers and have confidence in yourself! Strive to be yourself in the sales position of bat wallpaper manufacturers! The above is my summary of more than five months' sales year-end work. Please criticize and correct me. I hope to grow rapidly next year and make greater contributions to the company!
Annual work summary 3
Over the past year, under the leadership of my superiors, I have earnestly practiced according to law and provided quality medical services for the masses. The annual work of the clinic is summarized as follows:
First, the "Practice License for Medical Institutions" approved the practice subjects in my clinic as internal medicine of traditional Chinese medicine and combination of traditional Chinese and western medicine. In the diagnosis and treatment activities, he can practice in strict accordance with the approved diagnosis and treatment subjects, and there is no behavior beyond the scope of medical practice and illegal intravenous drug use.
2. There are 3 medical practitioners in the clinic, including 1 intern nurse, who have gone through the registration procedures and obtained the corresponding practice certificates.
Three, outpatient management rules and regulations, and published on the wall as required. Formulate the job responsibilities of doctors and nurses, and formulate technical specifications for diagnosis and treatment.
Four, warm and thoughtful service for patients, care about the sufferings of patients, patiently and carefully ask about the condition, and carefully check, diagnose and treat. 2900 patients were treated in the whole year, and no medical errors or medical accidents occurred.
Five, according to the provisions of the use of medical documents, equipped with outpatient logs, prescriptions, outpatient medical records, referral register, infectious disease register, disinfection register, disposable medical equipment damage register and charge bills. Register patients, write outpatient medical records and prescribe medicines.
Six, strengthen the procurement and storage of their own drugs, the drugs used are purchased from enterprises with pharmaceutical business qualifications, and the drugs purchased are bills. Do not buy drugs from illegal enterprises and individuals, do not use fake and shoddy drugs and expired or deteriorated drugs, and ensure the safety of clinical medical drugs.
Seven. The clinic handles the medical waste by itself, and the medical waste in the clinic is collected and treated by Hanyang Environmental Protection Industry Co., Ltd. Both parties have signed a contract/agreement on the recovery and treatment of medical waste, and they will hand over the medical waste every two days, and there is a medical waste treatment register to register the medical waste treatment.
Eight, in strict accordance with the requirements of the higher authorities to carry out the prevention and control of key infectious diseases, during the epidemic prevention and control, key fever patients can be referred to the higher authorities in time; During the diagnosis and treatment, no patients with infectious diseases were found, and they have reported to the municipal CDC or hospitals/health centers as required.
Nine, in accordance with the requirements of the higher authorities to carry out health knowledge education activities, combined with daily diagnosis and treatment work, to promote health and disease prevention knowledge to patients; Health knowledge publicity materials issued by superiors can be posted in the clinic for publicity. Actively participate in the patriotic health campaign organized by the community, often clean the internal and external environment of the clinic and keep the clinic clean and tidy.
Annual work summary 4
How time flies! Unconsciously, I have been working in Yi Ming Dairy Factory for more than two years. I have been working in the customer service department, visiting customers and consulting the parenting hotline. It seems like yesterday when I applied for the customer service department of our company, but during this time, I have learned a lot and matured a lot.
Many people may think that the work of customer service department is simple and boring, and it is defined as after-sales service, but it is not. The customer service staff of infant dairy industry also need to know all kinds of knowledge, such as nutrition, parenting and communication skills. The process of doing this job will also affect a person's personality and improve a person's psychological quality. No matter what major or job you studied before, you should start from scratch when you come to our group. Standing on the same starting line, we can truly understand the endless truth of learning.
Regular health visits to new and old customers in Yi Ming are the daily tasks of every nutritionist in the customer service department. Facing the repetitive work every day, we nutritionists should do our own jobs well. First of all, we should have patience and sincere working attitude. In this information age, the market competition is fierce, and it is not surprising that competing companies will call back customers. Many customers may receive one or more return visits every day. How can we make the other party interested in our service?
First of all, we must understand that in the process of communicating with customers, although not face to face, our tone and expression can be felt by the other party. A weak or expressionless conversation may lead to ignoring or even refusing to listen to you. On the contrary, your smiling service makes the other party feel kind, thus shortening the distance between us and our customers. Also, in the process of communication, we should grasp the topics that customers care about and give customers the most cutting-edge information, such as hand, foot and mouth disease, according to the different ages and seasons of the baby, which is so popular; The latest parenting information and the fastest information trends, give special feeding guidance.
Answering the 400 hotline makes me more patient than calling. In terms of personality, I also lost my anxiety and immaturity. Many times, we can't bear the emotional venting of customers at first. With the scolding or even swearing of customers, a person's emotions will be involuntarily excited, and sometimes his voice will be raised.
I remember once, a male client called to answer the phone. It was a fierce "rapid fire". It probably means that the company will do activities in the local area, and there will be gifts after purchasing a certain number of products. At that time, the salesperson told me that the gift had been sent temporarily and gave me an iou, which will be replenished later. But when I came back, I saw my friends also participated in the activity, but I was able to get the gift, so the male customer went to the supermarket without asking about the situation.
In the process of communication, he kept repeating how noisy he was when he went to the supermarket, and how Yi Ming's reputation would be ruined if he didn't receive the gift immediately. I have always stressed the need to use force against the shopping guide and repeatedly confirmed who is answering the phone here. The more customers talk, the more excited they are, and their emotions are out of control. They said that if they didn't receive gifts again, they would come to the company to make trouble, and in the end they would be like shopping guides. My voice became stiff and loud because of worry and anger, so I can't say what my plan is. I have no clue to persuade her not to go to the shopping guide, and the other party doesn't listen to the explanation at all. On this phone call, I was very confused and lost the key point. I was not only angry, but also failed to calm the mood of my customers. Afterwards, under the guidance of the leader, I realized that the incident was not handled properly, which made me realize that the most basic condition for being a customer service staff is to calmly and rationally deal with all kinds of complaints from customers.
Gradually, I learned to think from the customer's point of view, think from the other side's point of view, think from another angle, and never intensify contradictions. Many times, customers just want to vent. The more they talk, the angrier they get. In fact, what they say is not as serious as what customers express. Calm, first of all, learn to listen patiently and appease customers, understand the ins and outs of the incident, analyze it with customers, and solve the problems reflected by customers as soon as possible. When you meet unreasonable customers, you should also learn to analyze and sum up experience with your colleagues and encourage each other. On the one hand, you can relax yourself, on the other hand, you can prepare your colleagues to solve problems for customers as soon as possible and prevent entanglement. In many trainings, we are growing and maturing, learning to adjust our emotions and treat our work and life with a positive and optimistic attitude. We are wronged and want to cry. We are angry and want to vent. However, we are not discouraged and have not given up. Training is the most important motivation for success.
The market in Yi Ming is getting bigger and bigger, more and more customers choose Yi Ming, and the questions of customer consultation are becoming more and more professional and profound. At this moment, we urgently need to learn more and more professional things by ourselves. So, we used our spare time to study baby feeding, baby growth and early education, pregnant mommy books, and consult relevant maternal and child websites to enrich ourselves. Then customers call the hotline, seeking not only the guidance of feeding knowledge, but also the complaints and suggestions about the content, products, activities and service attitude of the future market. We will do better after continuous charging.
Our customer service department has the largest number of people in the logistics department. In this big family, we feel the care of leaders and the unity of colleagues. In this big school, we exercise ourselves, improve ourselves, learn from each other and learn from each other. More importantly, we are also the window of the company. We must constantly improve and keep up with the development of the company. I believe our customer service department will be more and more excellent.
Annual work summary 5
I now report to you on my work and study in the past year. Please give your comments. Under the correct leadership of the factory party committee and the factory administration, under the guidance of all departments and with the strong support of all staff, I have always put workshop production in the first place, always strictly demanding myself and taking responsibility for myself. Lead workshop staff to carry out fine post operation, strengthen post management, pay close attention to equipment maintenance, and successfully complete various production tasks such as electrolytic zinc and refined cadmium given by factory leaders. The main work done is as follows:
I. Main achievements and experiences:
1, can seriously study the party's line and policies, and better learn the spirit of various instructions from the company and the factory. Through study, I have improved my political and ideological quality and theoretical accomplishment. And apply the knowledge I have learned to the management and production of the workshop, so that I can continuously improve my work level in my study and work.
2. In the workshop production, in the face of heavy workshop production tasks and shortage of post personnel, the labor force is reasonably allocated according to the actual situation of the post, and at the same time, the post assessment is strict, especially the post responsibility system is strict for each post of electrolytic zinc, and the operation management of important posts such as slag scraping, feeding, peeling, packaging and refined cadmium adjustment of electric furnace is strengthened, which enhances the sense of responsibility of post personnel and improves the output and quality of electrolytic zinc and refined cadmium. It is estimated that more than _ _ _ _ tons of electrolytic zinc can be produced this year, which is more than _ _ _ _ _ _ tons more than that in _ _ _ _ _. The direct yield of electrolytic zinc reached 97.2%, which was 0. 1 percentage point higher than the previous year and 0.2 percentage point higher than planned. The grade of 0# zinc reaches 92.3%. In refined cadmium production, 503 tons of sponge cadmium, _ _ _ tons of metal and _ _ _ tons of refined cadmium were invested, 36 tons of cadmium ingots were produced more than planned, and the recovery rate of cadmium reached 92.6%, which was 1 12% as planned. Completed all production tasks in an all-round way.
3. In order to establish the image of zinc products in our factory, build a brand and achieve successful registration, we must first strengthen the quality awareness of employees. This year, we held 4 staff meetings and 22 team leader meetings to convey the importance of quality. Especially during the registered zinc production in July and August, I was able to lead most employees to ensure the quality, and completed the replacement of 1# and 3# ingot machines twice in just a few hours, which ensured the appearance quality of zinc ingots. The electrolytic zinc produced in 5438+ 10 and 165438+ 10 in our hands were successfully registered in the _ _ _ _ _ exchange respectively.
4. In order to do a good job in workshop site management and cleaner production, party member, league members and shift workers of the workshop were organized for many times to clean up all kinds of materials, carriageways and sanitary corners at the workshop production site. * * * Invested 65,438 man-hours, cleared more than 60 tons of various materials, and recovered 4.26 tons of zinc oxide ash and slag ash, valued at more than 20,000 yuan. At the same time, each shift has planned the post health area and strictly controlled it. During this year, he won the first place in two on-site management evaluations and won the second place many times.
Since May and July, we have assisted the Zinc Project Office to dismantle the original furnace and install a new vacuum furnace in the new cadmium refining process, and * * * has smelted 39.7 tons of original alloy zinc. At the beginning of February, 65438+ successfully completed the relocation and production of refined cadmium, achieving the production target.
6. I am not only the manager of the workshop, but also an ordinary employee of the workshop.
As an ordinary worker, many years of experience in zinc smelting and casting have provided me with many valuable learning opportunities, and I have also learned a lot of workshop post operation techniques. From electric furnace zinc plating to refined cadmium production, I will cooperate with the operation, inspection and assessment in the first-line post every day. When dealing with heavy and difficult tasks such as breaking zinc, making furnace knots and replacing inductors, I always stick to the job site until the task is completed. Treat work, be practical, diligent and selfless. No matter day or night, holidays and sundays, I always concentrate on my work and think from the workshop everywhere. All the work in the workshop has been carried out.
Second, the problems and deficiencies in the work
1, labor discipline management is insufficient. At the beginning of the year, some employees had loose labor discipline, and some employees bought classes and sold classes.
2. The coreless furnace is slow in coil maintenance and short in production time due to the charge selection test. More than 200 tons of broken zinc and slag zinc are accumulated, and 65,438+10 is melted by the electric furnace.
3. Workers' safety awareness needs to be strengthened. During the year, * * traffic accidents occurred twice, and zinc molds were burned seven times.
4. Family planning propaganda and investigation are not in place, and there are unplanned births among workshop workers.
Annual work summary 6
Over the past year, under the leadership and support of the county health bureau and relevant departments, our clinic has always adhered to the patient-centered principle and provided enthusiastic service to every patient who came to see a doctor with a positive working attitude, which has won wide acclaim. The main work is summarized as follows:
First, the patient's treatment.
20__, the number of oral patients treated in outpatient department of our hospital increased obviously compared with the previous year. There were no medical incidents and medical compensation throughout the year, and the development trend of our hospital was good.
Two, adhere to practice according to law, adhere to the implementation system.
All the dentists in our outpatient department have obtained the professional qualification of stomatology. In the diagnosis and treatment activities, we should implement the norms of oral diagnosis and treatment, implement the sterilization and disinfection system, and strictly implement the drug price regulations, so that patients can feel the difficulty of "seeing a doctor is difficult and expensive". In order to make every patient with financial difficulties get basic treatment, the clinic reduced the treatment fee for patients with special financial difficulties during the year.
Third, the improvement of the medical environment.
In order to provide patients with a comfortable and quiet medical environment, our clinic has funded the improvement of the outpatient medical environment, so that patients can receive treatment in a more comfortable environment.
Fourth, the current clinical deficiencies.
The propaganda of tooth care is not strong enough. In addition to coping with daily service work, it failed to publicize the knowledge of tooth love and tooth protection on a large scale, so that the broad masses can understand the knowledge of tooth love and tooth protection and achieve early detection and early treatment.
In a word, although the clinic has developed well in the past year, there has not been any doctor-patient incident in the whole year, but in the face of achievements, we must keep a clear head and serve patients with a more positive attitude, a more pragmatic style and more solid actions.
Annual work summary 7
The work of the past year has passed. Looking back on the past year, I have made great progress in all aspects. I have always maintained a serious attitude towards this job. In this respect, I have never neglected it. I have always believed that this is a great promotion for me. There will be more things waiting for me to improve in the future. I should still do it seriously at work. I also get along well with my colleagues around me.
Work hard at ordinary times and learn some deeper business knowledge. Although I don't work much every day, I never relax myself. I have been able to adjust my direction in the past year, which is for sure. Only by trying to keep my good job can I be more careful. I am clearly aware of this attitude here, and I should be more serious in my daily work. As an employee, a good working attitude is necessary, and I can clearly feel my responsibility. I should take the initiative to do something well. I always do these details well. These are also my responsibilities. No matter what I do, I should carry it out well, and I clearly feel these. In such an environment, I also did my duty seriously.
In the past year, I got along well with my colleagues around me. It is important to get the details right. I can look at my ability in this field very objectively. These things still need to be kept, and I will further improve my ability. Now, including the future, I still want to continue to play my own state, which is what I should maintain. I keep a good attitude at work, and I have great confidence in myself. I have always maintained a good direction in this regard, and I am clearly aware of this. I feel this clearly now and in the future. Whenever, these are things that I should do seriously. I clearly feel this. I will definitely keep myself in shape and make preparations for the next year. Now, including the future, I will further improve my ability and thank my colleagues for their concern. I will do my best in this regard.
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