20 17 personal work summary
20 17 personal work summary 1 the work was not satisfactory some time ago. During this period, I deeply reflected. Here, I criticized and reflected on my work some time ago, and summarized how to do my work well in order to make up for it in the future.
The following is my humble opinion summarized in my work, hoping to help me in my future work.
First, establish a global concept and do a good job.
No matter what kind of work you are engaged in, establishing a sense of overall situation is the primary issue, and on-site technical service is no exception. I think the overall situation of after-sales service is to establish corporate image and maximize customer satisfaction and loyalty to the company's products. ? Protecting the interests of customers to the maximum extent is an important part of improving the core competitiveness of our products. While doing a good job of after-sales service, we should also publicize the company's products and collect information on the performance of the company's products so as to improve them in time and make the products better meet the requirements of field use.
Second, being good at communication is better than assisting coordination.
On-site technical service personnel should not only have strong professional technical knowledge, but also have good communication skills. Problems with a product are often due to improper use and operation, rather than poor quality reflected by customers. So at this time, we need to find out the crux, communicate with customers, standardize operations, avoid distrust of products, and even damage the corporate image. It is a powerful publicity for the company's brand image to communicate with customers in daily work and satisfy customers.
Third, master professional skills and be diligent in on-site observation.
With the continuous development of the electronics industry and the increasing competition, how to do a good job in computer after-sales service is also a powerful card to strengthen the brand competitiveness of the company. As a technical service personnel, we should be diligent in observation, think independently, communicate with colleagues on the spot, and strive to continuously improve our professional level. Every excellent after-sales service represents customers' further trust in our products.
Four, the level of technical knowledge and practical skills
I have gained some experience in my past work. My attitude is very important in my work. I want to have a passion for my work and keep a sunny smile, which can narrow the distance between people and facilitate communication with customers. Especially after-sales service, positive thinking and peaceful mentality can promote the progress and smoothness of the work, and good methods, skills and judgment are needed in after-sales salary to make the work go smoothly.
20 17 personal work summary 2 time flies. It has been half a year since I joined the company on July 24th. Looking back on my work in the past six months, first of all, I would like to thank Lida for giving me such an opportunity to exercise myself, keep learning and grow, and also thank all the leaders and colleagues of Lida for their support and concern in many aspects during this period. The first half of the year is an unusual time, which plays an important role in my life. From a student who just stepped out of school to an employee, Lida has given me too many things: exercise opportunities, learning opportunities, rich knowledge, accumulation of experience, and life experience. These are the most needed and important things in my life, and these six months have become important wealth in my life.
In the book "Writing to Garcia", there is a passage that I agree with very much. Loyalty, diligence and dedication are the basic business spirit that never goes out of date in the workplace. Don't think that work is for the boss, just for the boss. In fact, work is a spontaneous behavior, and doing a good job can win you personal charm. ?
But in practical work, I found that both the director and the supervisor took good care of me and taught me some things that should be paid attention to in administrative work. For example, we should be cautious in doing things, and the whole incident should be planned, implemented and executed. You can't just do your old job, no matter what the result is. The supervisor also taught me how to treat different people in different ways.
Summing up the work in the past six months, we found that there are still many problems and deficiencies in the work. I need to learn working methods and skills from other colleagues and peers. I must learn from each other on the basis of the gains and losses of next year's work.
I. Work performance in the past year
Strengthen the image and improve their own quality. In order to do a good job of supervision, our hospital adheres to strict requirements, pays attention to setting an example and treats people with sincerity. First, love your job and pay attention to dedication. What is the biggest rule in the work of the general department? Irregular? Therefore, we should have a correct understanding of our work and value, correctly handle the relationship between bitterness and pleasure, gain and loss, personal interests and collective interests, adhere to professionalism, integrity and dedication, and second, temper our business and stress improvement. After half a year's study and exercise, I have made some progress in my work. While using the office to study and distribute or proofread materials for various departments, I carefully studied the strengths of others, got rid of my own shortcomings, humbly asked leaders and colleagues, and improved my writing materials through continuous learning and exploration.
In the past six months, I mainly assisted the administrative supervisor to do the following specific and responsible work:
1, drafting, receiving and dispatching, supervising and filing of enterprise documents. I will file all the foreign documents received from fax, internet and other channels, and also file the notice documents sent by the company for future reference. There are 46 documents filed this year, the document numbers range from 10046 to 10092, and most of them are notices from the development zone management committee.
2. Dormitory management. As far as possible, according to the principle of shift in the same workshop and dormitory, we will deal with the new workers' dormitory, regularly check the environmental sanitation of the dormitory every month, and maintain the hardware facilities of the dormitory (including dormitory lamps, faucets, air conditioners, etc.). ), supervise the hidden dangers in the dormitory, calculate the water and electricity bills by reading the water and electricity meter every month, and do it. When problems are found, handle them in time. At present, the staff dormitory arrangement is as follows: there are ***4 1 couple rooms and 2 vacant rooms. Of the 33 male dormitories, 7 are vacant, including 4 with water leakage and incomplete repair, 55 with empty beds, 5 1 for female dormitories, 56 with empty beds in new dormitories and 9 with empty beds in old dormitories. Together with the resignation report, it is estimated that by the end of the year, 56 male workers and 85 female workers will be accommodated in the dormitory and three couples' rooms in the coming year. For air conditioning maintenance, 20 17 replaced five fuses, added three freons, replaced three remote control boards, replaced 1 air conditioning mainboard, 1 fan, 1 compressor. Floor drain: 22 dormitory * * *, the original price is 40 yuan/room, the price was increased in September in 50 yuan/room, and then it was repaired by Master He Zhonglong, and the original price is still 40/ room; Workshop *** 15. Lock change: the lock of dormitory was changed on 13, and the lock change of locker and workshop lock was not fully registered in the office. This work needs strengthening in the future.
3. Assist Master Sheng to allocate vehicles. Combined with the departure and return information provided by the doorman, the vehicle is registered on the office message board in time to facilitate the deployment of vehicles and drivers.
4. Daily office affairs, including handling, recharging, loss reporting and maintenance of consumer cards; Basic work such as information collection and reception of attendance machine. Working meals are counted once a month. At the beginning of the month, it was handed over to Aunt Zhu and financial accounting Zhang of the labor department. Copy the attendance information of last month in the attendance machine at the beginning of each month, and submit it to the Labor Department and the Finance Department after statistics.
5. Facilities management. Addition, maintenance, storage and management of infrastructure maintenance works (doors, windows, water, electricity, lights and other facilities of the company).
6, management staff dormitory key recipients, borrowing files for the record.
7. Outreach affairs mainly assist officer Shen of Shuguang Police Station to apply for temporary residence permit for our dormitory staff, and make a complete registration form for temporary residence permit for timely inquiry. In order to nip in the bud, new workers are required to hand in a copy of their ID cards and two photos when registering in the dormitory, and apply for temporary residence permits directly.
8. Organize publicity to publicize the bulletin board twice, and timely release the company's new regulations and notice of water and electricity charges at the bulletin board and the doorman in the canteen.
9. Assist the HR Commissioner in the recruitment and entry procedures.
10, organize employee activities. Assist the administrative supervisor to organize activities related to the summer camp for employees' children, and release the activity information on the bulletin board in time. The whole planning process of the workers' sports meeting, including the selection of projects, the publicity and organization in the early stage, and the active participation of employees during the activity, all made me feel the strong cultural atmosphere of Lida. The next welcome meeting is also under active preparation. During the preparation and organization of these activities, I learned a lot of experience and skills in organizing activities from Xiao Hu.
Second, the shortcomings in the work and the direction of future efforts
Although some achievements have been made in the past six months, there are still some shortcomings, mainly due to insufficient ideological emancipation, insufficient ways of learning and doing things, a certain gap compared with experienced colleagues, too much concern in organizing activities, ways of doing things to be honed and efficiency of doing things to be improved.
In my future work, I will conscientiously sum up my experience, overcome my shortcomings and strive to do better.
Carry forward the spirit of hard work. In the face of complex and heavy regulatory tasks, I am not afraid of difficulties and take the initiative to find something to do. Eye diligence, mouth diligence, hand diligence and leg diligence? Actively adapt to all kinds of difficult environments, hone your will and increase your talents in heavy work.
In the future working hours, while doing my job well, I will focus on the following aspects:
1, enhance your professional knowledge, skill knowledge and theoretical knowledge, and improve your comprehensive quality. Read more books on administration and personnel work and improve yourself according to the actual situation.
2, the daily work is more responsible, small things should be fine, big things should be comprehensive.
3. There should be more and more detailed work in external contact, so as to put the company in place and make the company image better.
4, actively cooperate with leaders and colleagues to do a good job in office team work, improve work efficiency.
5. Implement all the ongoing work, sum up in time and find out the shortcomings. At the end of each month, plan the tasks of the next month in time, and summarize the work of the last month in time at the beginning of next month. Think of this as a good habit. In this way, I know what I want to do and arrange my work in an orderly way.
6. Strengthening communication with front-line employees and grass-roots managers is also conducive to the smooth development of related work in the future.
20 17 personal work summary 3 how time flies, 20 days have passed in a blink of an eye. During my work in Shanghai, I worked as an intern in ticketing, film service and selling goods. I felt a lot and gained a lot. From a novice who has hardly been exposed to cinema work, I can now complete ticket sales, ticket checking and sales independently. It is a great honor to have the opportunity to integrate into the big family of Oscar Shanghai Studios. I face the new environment, new leaders, new colleagues and new posts with an optimistic and open-minded attitude, and turn the 20-day internship into a good development opportunity, which is also a good opportunity to exercise and improve my abilities in all aspects. "Standardized management, orderly operation, performing their duties, being conscientious and working happily" is my personal feeling in this short 20 days. Here, first of all, I would like to thank all the leaders and colleagues for their strong support, care and help, so that I can quickly adapt to the management and operation process of the cinema and strive to do my job well.
Looking back on my 20 days working in the cinema, everything is fresh and there are challenges everywhere. Through theoretical study and daily work accumulation, I have a deeper understanding of the cinema. Now I will summarize my personal work as follows: 1. In terms of labor discipline, I will abide by the rules and regulations and the departmental management system.
I am keen on my job. I can treat every job correctly and seriously, be strict with myself, put my job in order, ensure attendance on time, make effective use of working hours, stick to my posts in various studios, and work overtime when necessary to ensure that,
Ideologically, I insist on starting from myself, seeking truth from facts, working hard, taking doing things seriously as the principle, and actively doing my job well.
In terms of work, I am conscientious, diligent and self-denying. I attach importance to my work, obey the leadership arrangement, make a good personal work plan, and earnestly complete every task assigned by the manager on duty. Learn from colleagues with an open mind, pay attention to unity and cooperation with colleagues, and get along well with colleagues; Work hard and actively, read more books, ask more questions, study more, and complete your tasks on time and with good quality. In a short time, I became familiar with the responsibilities of each post in the studio, defined the procedures and direction of the studio work, improved my working ability, formed a clear working idea in the specific work of the studio, and was able to carry out the work smoothly and skillfully.
Earnestly accumulate work experience on your own, and pay attention to the perfection of theoretical knowledge in professional studios, so as to continuously improve your level.
Second, seriously study the work function of the studio, and the work ability has been improved to some extent.
(1) Studios study after the box office
Carry out the work according to the box office workflow and requirements, provide enthusiastic, thoughtful and professional services for the moviegoers, skillfully operate the ticketing system, master the real-time activity information of the cinema, carry out relevant operations according to the activity requirements, obey the management of the cinema staff at every working time, and make corrections at any time. The conductor should pay attention to the following points every day:
First, do a good job, pay attention to your gfd before going to work, turn on the LED screen in time according to the specified time, receive petty cash, walkie-talkies, movie tickets, membership cards, film publicity pages and other related items, do not bring personal belongings, fill in the daily box office report, and carefully check the film scheduling schedule to ensure that the number of films is consistent with the cinema arrangement. Second, ticket sales, according to the box office six-part ticket sales (1 greeting customers, 2 asking customers to seek, 3 repeating customer needs, 4 asking customers whether they have membership cards and coupons, 5 issuing tickets according to company regulations, singing tickets, giving change, 6 thanking and saying goodbye), familiar with the ticket sales system and simple troubleshooting methods, familiar with the ticket prices and exchange methods of each movie, kind, warm and generous, and knowing all kinds of cinemas.
The third is the graduation work. The box office closes at 10 minute after the last movie starts. Count the ticket sales amount and related items, fill in the daily ticket sales report carefully and correctly, and classify all kinds of bills. Check whether the ticketing system is normal and turn off the box office power. Finally, the manager on duty can check before work.
In the seven days at the box office, I realized the hard work of the service staff and saw the happiness of the customers after their hard work.
(2) Internship in Studio Film Department.
The film crew should be familiar with the reception process, standardize the service process, participate in the overall operation of the theater, properly handle the unexpected situation of the theater, and be familiar with the use of fire-fighting equipment and various fire exits. Be responsible for observing the sanitation and cleanliness of the site during normal operation, observing the daily layout of the site and the recovery and storage of articles, accepting temporary consultation from customers and providing details for customers. Patient consultation.
First, the preparation for opening. Employees should organize gfd according to the prescribed standards, collect 3D eye shadow, film arrangement sheet and other film work tools before taking up their posts, fill in the daily film affairs report and make records. Open the hall door and check all fire safety passages.
The second is the film business, which is mainly divided into ticket inspection. Ticket inspection refers to the ticket inspection work, departure service, visitor reception and in-hall inspection when the audience enters the film. The film crew should behave gracefully and have a kind attitude. A good etiquette standard includes standing posture, gestures and service terms, and carefully and responsibly distribute the recycled 3D glasses one by one. While patrolling the hall, we should pay attention to the film screening quality, theater temperature and indoor temperature, and the normal use of various safe passages. Reasonably handle unexpected events such as cinema screening accidents.
The third is graduation work. After the last movie, stop business, patrol the hall, pay attention to whether there are any audience who have not left the scene or left behind items, lock all the hall doors of the cinema and ensure that the cinema is closed, and collect and register all the collected items. Fill in the film daily report correctly. Check and confirm by the manager before leaving work. It is very important to study hard in the film business, which is related to the normal operation of the cinema.
(3) selling goods in cinemas.
Selling products is an indispensable part of the cinema. In the sales department, you should be familiar with the reception process, fully understand the common sense of products, professional promotion terms, pay attention to your own cleanliness and clean working environment, and process all kinds of semi-finished products (cups of drinks and popcorn) in strict accordance with the cash management system.
1. Preparation for business opening
First of all, employees should pay attention to gfd, take stock of goods, make up work, prepare semi-finished products, receive reserve funds, materials for activities and preferential activities, and fill in the daily report of goods sales carefully.
2. Sales work
According to the six-part series of selling goods (1 greeting, 2 recording orders, 3 receiving orders, 4 giving, 5 receiving goods and 6 thanking farewell), the sales department actively strives to complete the promotion task, skillfully operates the sales system, and handles common problems with the aim of maximizing customer satisfaction. The sales department often handles returns, redemption of beverage caps and loss of goods. Sales staff should clearly record the defective products and notify the manager on duty.
When the normal business shifts, first count the goods, check the inventory quantity and inventory quantity, and re-count the goods with differences. Finally, the actual goods quantity shall prevail. If the sale is made without affecting the customer's purchase, it will be recorded by another staff member and checked by the manager on duty after the handover.
When selling, we should also pay attention to the display of goods. The beauty of goods can stimulate customers' desire to buy. When displaying, it should be placed neatly to keep the outer surface of the shelf saturated. We shouldn't show expired or damaged goods, and put the marked side to the customers.
3. Receiving and distributing goods for sale.
Pick up the goods according to the sales situation at that time. When picking up the goods, you need to fill in the bill of lading, fill in the quantity and specifications of the goods, and sign for confirmation. The manager on duty is responsible for picking up the goods. After the goods are taken to the sales department, the employees who apply for the goods will check them. After the assignment is completed, the duty manager will print the assignment list.
4. Graduation works
The sales business will be closed after the last film screening 10 minutes. Replenish the equipment (popcorn equipment) for displaying, counting and cleaning all goods in the sales department, keep the sales department clean, count cash, quit various operating systems, turn off the power supply, check the operation of refrigeration equipment, lock all containers and lock the sales department. Fill in the daily sales report carefully.
Third, it should be used rationally in combination with reality.
Through my internship at Oscar Shanghai Studios, I studied the box office, film service and sales system respectively, and made great preparations for the future drive-in cinema business. I learned a lot, and at the same time I understood a lot of truth. The cinema staff should take providing humanized customer service as their working concept, focus on providing high-quality service, high-quality products and clean environment, and have all the work skills, work style and work habits of the cinema staff. Although some progress has been made, there are still some shortcomings in some aspects. Did not fully consider all aspects of the work, did not handle all aspects of the relationship; Moreover, there are not many groundbreaking work ideas, and individual work is not perfect enough, which needs to be improved in the future work. Through this study, I want to improve my work initiative, pay attention to results, and focus on the completion of all goals.
Facing the opening of the drive-in cinema, I will seriously study all the rules and regulations, be familiar with all the businesses, strive to make my ideological consciousness and work efficiency reach a new level in an all-round way, and make greater and more contributions to the development of the drive-in cinema; I will fully develop and coordinate all aspects of the relationship, make good use of this internship time and complete my role transformation. I will do my best to do my job well, give full play to my value, and contribute to the development of drive-in cinemas with greater enthusiasm and enterprising spirit!
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