Can't fight. According to the inquiry of Meifu. com, the customer service in JD.COM will communicate with customers in various ways, including telephone, online chat and email. Facetime is a video calling function launched by Apple, which is only applicable to communication between Apple devices. JD.COM's customer service will use other video calling tools to communicate with customers, and will not use Facetime to handle any problems, so be careful to answer unfamiliar FaceTime calls. JD.COM Customer Service refers to the Commissioner who undertakes customer service work.