Going to the Consumers Association is the last resort. First, take the Taobao channel to complain.

1. Keep valid evidence. If you find that you bought a fake, the first step is to collect evidence, take photos of the goods from all angles with a camera, and have a chat record with the merchant through Ali Want Want for use in case of complaint.

2. Negotiate with the merchants and notify the merchants after collecting the evidence. At this time, remember to contact the merchant through Ali Want Want. When communicating, be careful not to fall into the chat trap of the merchant. Make it clear on Ali Want Want that the goods sent to you are fakes, and ask the merchant why they are fakes and why they are inconsistent with the previous description. Put the blame on the merchant side.

3. Ask the merchant to return the goods. If the merchant has no reason to refund for 7 days, but there is no fake one loses three, and the third party conducts quality inspection, then the merchant is required to refund and the merchant bears the freight.

4. Ask the merchant for compensation. If the merchant participates in the fake one and loses three, the merchant is required to pay twice the actual price of the goods in addition to the refund, and bear the logistics costs of the goods involved. If the merchants participate in the third-party quality inspection, they are required to pay twice the payment and bear the logistics costs.

5. Complain about Taobao. If there is no agreement between the above return or compensation and the merchant, you can complain to the merchant. All kinds of evidence must be submitted when complaining, and Taobao service personnel will make a ruling based on the evidence provided by both parties.

6. Complain to the Consumer Protection Association. If the decision made by Taobao fails to achieve the expected results, it is recommended to complain to the Consumer Protection Association. Merchants and Taobao can complain together. The complaint is that merchants sell fake goods, and the complaint is that Taobao is not well regulated.

7. Logistics sends the goods back. If an agreement is finally reached through the above methods, the goods will be logistics back to the merchants. Remember to save the logistics documents to avoid the default of the merchants.

8. Check the refund. After the merchant refunds the money, check it in time to avoid the amount error.

Matters needing attention

When negotiating with the merchants, pay attention to the time and don't delay too long, because the compensation for a false claim and three third-party quality inspections is only valid within 15 days.

False one loses three. Third-party quality inspection does not include all goods. Before negotiation, you need to check whether the goods you buy are within this range.