Personal etiquette story 1 Xiao Zhang is a handsome young man, dressed in fashion. On one occasion, he bought a beautiful coat, which happened to be the weekend dance of his unit. He came to the meeting. Seeing people dancing, Xiao Zhang was very interested and invited a lady who was resting in her seat to dance. The lady gave him a look and politely refused him. Then Xiao Zhang invited two ladies to dance, but they were both rejected. At this time, a friend came to Xiao Zhang and patted him and said, "Xiao Zhang, you can't invite a lady in a coat to dance." It is impolite. " Xiao Zhang realized why he was rejected just now.
Personal etiquette story 2 A gentleman ordered a birthday cake for a foreign friend. He went to the restaurant of a hotel and said to the waitress, "Hello, Miss, I want to order a birthday cake for a foreign friend of mine and type a greeting card at the same time. Do you think so? " The young lady took the order and said, "Excuse me, sir, is your friend a young lady or a lady?" The gentleman didn't know whether the foreign friend was married, and he never asked. He scratched his head in embarrassment and thought, "Miss? Ma' am Very old, madam. " After the birthday cake was made, the waitress sent it to the hotel room according to the address, knocked at the door and a woman opened the door. The waitress said politely, "Excuse me, are you Mrs. White?" The woman paused and said unhappily, "Wrong!" Miss Zhang Er, the waiter, was puzzled. He looked up at the house number and then went back to call the gentleman. Yes, the room number is correct. Knock again and open the door. "Yes, Mrs. White, here is your cake." . The woman said loudly, "I told you wrong. There is only Miss White here, but there is no Mrs White." Bang, the door slammed shut and the cake fell to the ground.
This story is caused by the wrong name. In the west, especially women, they attach great importance to correct address. If you make a mistake and cause the other person's unhappiness, often a good thing turns into a bad thing.
Personal etiquette story 3 resignation
A said to B, "I want to leave this company. I hate this company! " B suggestion: "I raise my hands in favor of your revenge!" " ! This broken company must give it some color to see see. But now is not the best time for you to leave. "Ask why? B said, "If you leave now, the company will not lose much. You should take advantage of the opportunity in the company, try your best to attract some customers for yourself, become a unique figure in the company, and then suddenly leave the company with these customers, the company will suffer heavy losses and be very passive. "A think what B said is very reasonable. So he worked hard and got what he wanted. After more than half a year's efforts, he has many loyal customers. When we meet again, B asks A: It's time to jump, so hurry up! A smiled indifferently: the boss talked to me for a long time and was going to promote me to be the assistant to the general manager. I have no plans to leave for the time being.
This story tells us that a person's job is always just for resume. Only by paying more than you get, and letting the boss really see that your ability is greater than your position, will you be given more opportunities and create more profits for him.
Master performer
Before a master performer came on stage, his disciples told him that his shoelaces were loose. The master nodded his thanks and squatted down to tie it carefully. Disciple turned his back and squatted down to untie his shoelaces. A bystander saw all this and asked inexplicably, "Master, why did you untie your shoelaces again?" The master replied, "Because I play a tired traveler, I can loosen his shoes after a long journey and show his fatigue and haggard through this detail." "Then why don't you just tell your disciples?" "He can carefully find that my shoelaces are loose and enthusiastically tell me that I must protect his enthusiasm and encourage him in time. As for why I untied my shoelaces, I will have more opportunities to teach him to perform in the future. I can talk about it next time. "
This story tells us that people can only do one thing at a time, and only by grasping the key points can they become real talents.
Workplace etiquette: determines our image in the eyes of others.
Etiquette is the foundation of ordinary people's self-cultivation and housekeeping. In a sense, the importance of workplace etiquette is more important than wisdom and knowledge.
Under the condition of market economy, the competition of goods is the competition of services. How to put customer service in the first place, provide customers with standardized and humanized services to the maximum extent, and meet customer needs is the biggest challenge facing modern enterprises. For the staff in the window industry, to do a good job in service requires not only professional skills, but also etiquette norms: warm and thoughtful attitude, keen observation ability, good oral expression ability, flexible and standardized event handling ability. Mastering the necessary professional etiquette will definitely make people by going up one flight of stairs in the workplace.
We live in commercial times, which pays attention to image and etiquette. We are professional in image, glamorous in appearance, decent in manners, wise in heart and equal in manners. As the saying goes, "if a person is rude, he will not stand, and if he is rude, he will not do anything." Business etiquette starts with professional image design and has nothing to do with figure and beauty. "Simple decoration+decent dress+elegant manners = professional image." Modern business etiquette embodies personal professionalism. For modern professionals, having rich etiquette knowledge and being able to apply different communication skills according to different occasions will often make their career like a duck to water. However, it is not easy to behave properly in social situations.
Psychologists point out that our impressions in others' minds are generally formed within 15 seconds. So, have you achieved the etiquette of 15 second? Did you laugh at the right time? Is your smile sincere? Is your body posture suitable? Did you pay attention not to cross your arms and not to pose defensively? Do you notice that your body leans towards the speaker instead of backwards? Is your voice full of enthusiasm? Have you shown any interest in other people's speeches? Do you stare at the speaker 80% of the time? Have you ever looked away or stared at the speaker? After a while, did you nod or agree?
The importance of workplace etiquette lies in the mediation of interpersonal relationships. In modern life, the relationship between people is complicated, and conflicts will suddenly occur in peace, and even extreme behaviors will be taken. Etiquette helps to keep both sides of the conflict calm and ease the intensified contradictions. If people can consciously abide by etiquette norms and restrain themselves according to etiquette norms, it is easy to communicate interpersonal feelings and establish a relationship of mutual respect, mutual trust and friendly cooperation, which is conducive to the development of various undertakings.
Therefore, etiquette is a comprehensive reflection of corporate image, culture and employees' cultivation quality. Only by proper etiquette can corporate image building and cultural expression be promoted to a satisfactory position.
1, dignified and tidy in appearance.
Both male and female employees should wear professional clothes when going to work. Some enterprises require proper dress to show their rigorous and efficient work style and deepen customers' visual impression of the enterprise. Although some enterprises do not have uniform clothing, they all put forward clear requirements for clothing at work.
Men should wear a white shirt or suit and tie to work. The hem of the shirt must be tucked into the belt. You should wear dark leather shoes. Clothing must be clean and flat, and you can't wear flowered shirts, slippers or sportswear to work. No beard, no long hair, beautiful comb, can better set off my good mental state and sense of responsibility for work.
Women should wear suits, skirts or dresses to work, and the colors should not be too bright or fancy. It is not advisable to wear clothes or miniskirts that are too exposed, too transparent and too tight at work, nor can you wear exotic clothes, casual clothes, sportswear, jeans, etc. You should wear leather shoes to work. The color of leather shoes is darker than that of clothes. To wear transparent stockings, the mouth of the stockings should not be exposed under the skirt, nor should there be holes that are hooked. You should not wear sandals and sneakers to work. Wear jewelry correctly and conform to the specifications. It's best to keep your hair conservative, not trendy. It is best to wear light makeup to work to reflect the image of women's dignity, elegance and self-esteem.
2. Friendly words and elegant manners
The standing, sitting, walking, gestures, eyes and expressions of office workers can reflect a person's good cultural accomplishment, strong professional ability and sense of responsibility, and also reflect the management level of enterprises.
A sincere smile is the expression of the best mentality in general social occasions. Smile is a silent language, an affirmation of one's own value, generosity and friendliness to others, and a sign of stability and maturity. Smile is the embodiment of self-confidence, sincerity, self-esteem and charm. Smile and greet colleagues and leaders at work, and say goodbye after work. People should be greeted, invited and thanked with sincere smiles. Don't show all your joys and sorrows on your face, otherwise people will think that you are not mature enough and have weak self-control.
Speak modestly and quietly in the office, and don't yell at colleagues and superiors in the office and corridor. We should use Mongolian for colleagues, superiors and visitors. In the office, don't be mean, joke with colleagues moderately, don't be sarcastic and insulting, and don't talk about leaders and colleagues behind their backs.
Elegant company employees should behave steadily, naturally, generously and elegantly. When walking, the body is straight, the pace is moderate and steady, and the head is held high, giving people a good impression of integrity, positivity and self-confidence. Don't rush for success, panic and make people feel that you lack the ability to work. Sit gracefully, keep your waist straight and your head straight. Don't lean on the table or chair. When someone visits, you should nod or bow to say hello, and you can't ignore them. You can't eat, cut your nails, sing, make up, and run after your colleagues during work. Speak with moderate gestures, don't dance, be too artificial.
3. Abide by duties, be efficient and safe.
Employees of the company should establish the spirit of loving their posts and dedication, strive to do their jobs well, love their posts and dedication, exploit loopholes, and creatively do their jobs with full work enthusiasm and high sense of responsibility. Be meticulous, strive for perfection, pay attention to efficiency, and complete every task on time, with good quality and quantity. When a leader gives a task, he must accept it happily, keep records and ensure accuracy. Then deal with it seriously, report it in time, do your duty and keep it strictly confidential.
Personal etiquette story 4 A company needs a series of office furniture worth one million yuan for its new office building. The general manager of the company has decided to buy this batch of office furniture from company A. On this day, the head of the sales department of company A called to visit the general manager. The general manager intends to wait for the other party to come before closing the order and finalizing the business.
Unexpectedly, the other party was 2 hours ahead of schedule. It turns out that the dormitory of this company will be completed in the near future, and I hope that the furniture needed for the dormitory can also be purchased from Company A. In order to talk about this, the sales person in charge also brought a lot of information and filled out the form. The general manager didn't expect the other party to visit in advance, but he had something on hand and asked the secretary to let the other party wait for a while. After waiting for less than half an hour, the salesman became impatient and said, "I'd better come back another day."
At this time, the general manager found that when the other party was about to leave, he accidentally dropped the business card he had just handed in. The other party didn't notice it and didn't intend to step on it when he left. However, this careless mistake made the general manager change his mind. Company A not only didn't have the opportunity to discuss the equipment procurement of the staff dormitory with the other party, but even the business of almost several million yuan of office equipment fell through.
The mistake of the head of the sales department of Company A, seemingly small, is actually a huge unforgivable mistake. Business card is the embodiment of a person in business communication and the "self-extension" of the owner of the business card. Losing the other party's business card is disrespectful to others, let alone stepping on it, which immediately disgusted the general manager. Plus, the other party didn't visit at the scheduled time, didn't give advance notice, and didn't have the patience and sincerity to wait, so it's not an accident that the business is gone.
Personal etiquette story In 592 BC, Qi Qinggong, the monarch of the State of Qi, received the envoys of Jin, Lu, Wei and Cao in the court. Ambassadors from various countries brought precious gifts such as jet, coins and silk to Qi Qinggong. When presenting gifts, Qi Qinggong looked down and saw that Yaqing of Jin was one-eyed, Shang Qing of Lu was bald, Shang Qing of Wei was lame, and the head of Cao's doctor's son was hunchbacked. He couldn't help laughing to himself: Why did the envoys of the four countries have flaws?
That night, when Qi Qinggong met his mother Xiao Furen, he told Xiao Furen the four people he met during the day as jokes. Xiao Furen was very happy and insisted on seeing for himself. Just the next day, Qi Qinggong gave a banquet to entertain the envoys of various countries, so he promised to let Xiao Furen hide behind the curtain and watch. The next day, when the cars of the envoys of the four countries arrived together and entered the hall in turn, Xiao Furen lifted the curtain and looked out. At the sight of the four envoys, she couldn't help laughing, and her followers all laughed their heads off. Laughter alarmed the messenger. When they realized that Qi Qinggong made this arrangement to please his mother, they were all furious and left without saying goodbye. The envoys of the four countries agreed to return to their respective countries to invite soldiers to cut Qi and wash away the humiliation suffered by Qi. Four years later, the four countries joined forces to crusade against Qi, and they were defeated, so Qi Qinggong had to make peace. This is the famous "saddle war" in the Spring and Autumn Period.
Personal etiquette story 6 in the Chinese restaurant of a foreign-related hotel, it was noon, there were many guests dining, and the waitress was busy shuttling between tables.
There were several foreign guests at a table, and one of them conveniently put a pair of exquisite cloisonne chopsticks he had used into his carry-on bag after dinner. The waitress looked at the scene from the side and quietly turned to the back hall. Soon, holding a small box with exquisite flower boxes, she walked up to the foreign guests and said, "Hello, sir, we found that you showed great interest in cloisonne chopsticks, a traditional Chinese handicraft, and you simply couldn't put it down. In order to express our gratitude for your appreciation of China handicrafts, the restaurant manager decided to give you this pair of cloisonne chopsticks you used. This is a matching brocade box. Please accept it. "
Seeing this, the foreign guest naturally realized that what he had just done had been seen by the waitress, and he was quite ashamed. I have to explain that I drank a little too much and accidentally put chopsticks in my bag. While I am grateful, I insist on paying for this pair of cloisonne chopsticks as a souvenir of this trip. The restaurant manager also took the boat and put it on the owner's account at the most favorable price.
The clever waitress didn't hurt the restaurant or embarrass the guests. She solved the problem satisfactorily and received good communication results.
Personal etiquette story 7 Mencius, a thinker, politician and educator in the Warring States period, was the main representative of the Confucian school after Confucius, and was regarded as the "Asian saint" after Confucius by the later Buddha.
Mencius' achievements in his life are inseparable from his mother's education since childhood. Meng Mu is a great mother who combines kindness, strictness and wisdom. As early as Mencius' childhood, later generations left stories with profound educational significance, such as "Meng Mu's Three Movements" and "Meng Mu's Breaking Weaving". After Mencius got married, Meng Mu continued to enlighten and educate him by dealing with trivial matters of family life, helping him to further improve his personality in all aspects.
On one occasion, Mencius' wife was resting in her room. Because she was alone, she sat with her legs crossed without scruple. At this moment, Mencius pushed the door and came in. He was very angry when he saw his wife sitting like this. It turns out that the ancients said that it is impolite to sit with your legs spread forward in a basket, and it is also impolite to stand on people. Mencius went out without a word. When he met Meng Mu, he said, "I want to divorce my wife and go back to her house." Meng Mu asked him, "Why?" Mencius said, "She has neither grace nor grace." Meng Mu asked again, "Why do you think she is rude?" "She sits with her legs crossed and leans against someone," Mencius replied, "so I want to divorce her." "Then how do you know?" Meng Mu asked. Mencius told Meng Mu the scene just now. Meng Mu said, "You should be the rude person, not your wife. Have you forgotten how the Book of Rites teaches people? Before entering the house, ask who is inside; Speak loudly when you go to the hall; To avoid seeing other people's privacy, bow your head after entering the room. Think about it, the bedroom is a place to rest. You broke in without making a sound or bowing your head. You have lost your talent. How can you blame others for being rude? The rude person is yourself! " Mencius was so convinced of what he said that he never mentioned divorcing his wife and returning to her family again.
Personal etiquette story 8 There was an American overseas Chinese who went to China several times to discuss joint venture business. Before his last visit, he said to his friends, "This is my last negotiation. I want to talk to their senior leaders. If I talk well, I can make a decision. "
After two weeks, he returned to America, and his friend asked, "Did you talk?" He said, "No." A friend asked him why, and he replied, "The other party is sincere and has a good life. The leader who negotiated with me is sitting opposite me. When he negotiated with me, he shook his legs from time to time. I feel that I haven't cooperated with him yet, and my money has been shaken off by him. "
Little story of personal etiquette 9 Xiaohong is a very smart girl, cheerful, generous, honest with others and likes to help others. She can't hold anything in her heart, especially her own. At first, all her colleagues liked her very much, but after a long time, they all began to avoid her. She didn't understand and simply transferred to another unit, but after a while, the same situation appeared again.
Xiaohong is very upset. Why am I so sincere to others and others don't like me?