The artificial online customer service platform is a system that provides real-time customer support services through the Internet. These platforms can not only provide traditional customer service functions, such as answering customers' questions by phone or email, but also provide more efficient and personalized services by using the latest technologies, such as chat bots and artificial intelligence. The following are some key features and functions:

Real-time interaction: customers can communicate with customer service staff in real time by instant messaging, real-time chat or video phone.

Multi-channel support: support the docking of websites, small programs, official WeChat accounts and apps, and customers can contact customer service through multiple channels anytime, anywhere.

Customer data management: We can collect and analyze customer interaction data, such as purchase history, inquiry type, satisfaction score, historical chat record, etc. , thus providing more personalized services.

Workflow automation: By setting automatic reply, chat route and preset reply, you can automatically handle some common or repeated requests and improve work efficiency.

Service quality monitoring and reporting: By recording and analyzing customer feedback and satisfaction scores, service quality can be monitored and improved.

Active marketing: The system can initiate a dialogue with the visitors who are browsing the corporate website, and send multiple welcome words to customers, effectively capturing potential customers and further optimizing the sales conversion rate. Customer service can get the information that visitors are inputting in advance, so as to grasp the customer's needs earlier. Moreover, the system can accurately identify customers' access information and keep users' access records and chat content.