Collect evidence: To prove the other party's infringement, you need to collect enough evidence. These evidences can include product pictures and descriptions, copyright certificates or registration certificates, order records and transaction screenshots, trademark registration certificates and other related evidences, such as communication records with the other party, shop links of the infringer, etc.
Judge whether it really involves infringement: receive the official page, stating that your product trademark involves infringement. Then, under the email, you will find a trademark registration category. Please copy the trademark number and check it on the official website and the trademark office of the corresponding country. It is recommended to check multiple websites, because the trademarks of infringing products may be registered in other countries. Then judge whether the trademark registration category is consistent with what you sell. If it is consistent, is it genuine? Are there any invoices and purchase orders to prove that it is genuine? If it is not genuine or there is no data to prove infringement, the best suggestion is to delete the list related to infringement, and it is likely to keep the store. The seller has another option, that is, to contact the obligee and request to withdraw the lawsuit. If they meet reasonable obligees, they may agree to withdraw the lawsuit, or ask the seller to pay part of the expenses as a condition for withdrawing the lawsuit. However, it is not excluded that some rights holders may directly appeal to the federal court, resulting in the freezing of funds.
Write a complaint email: In the complaint email, the following three points should be included:
A source of infringement: explain the reasons of infringement, such as misuse, misunderstanding or unauthorized use.
B. Action taken in violation of Amazon policy: explain what measures have been taken to correct the infringement, such as deleting infringing products and providing supporting documents.
C measures taken to prevent infringement or violation of Amazon policies: explain what measures have been taken to prevent similar infringement from happening again, such as strengthening quality control and training employees.
In the complaint email, you should also provide all relevant evidence and materials to prove that your complaint is reasonable.
4. Submit a complaint: Send the complaint email to the official email address of Amazon or the email address of relevant departments (see Amazon official website for contact information).
Waiting for handling: waiting for Amazon's official review to handle complaints. If the complaint is accepted, Amazon will restore your list and lift the infringement warning. If the complaint is rejected, you can try to appeal again or contact the right holder to solve the infringement problem.
It should be noted that you should be patient and calm during the complaint process to ensure that all the information provided to Amazon officials is true, accurate and complete.