1) Obey the superior leader

The staff at the venue must obey the superior leadership, act according to the requirements of the enterprise, truthfully report to the leadership, respect and maintain the prestige of the superior, ask for instructions in time if there are problems, enhance the initiative of the work, and do their best to do the service work within the scope of their duties. We should observe carefully, be good at analysis, constantly improve the service level, and dare to take responsibility when encountering problems.

2) Respect colleagues

We should have the desire to get along with colleagues, express our desire to get along with each other with our emotions, language, decent manners and friendly attitude, so as to establish mutual trust and friendship.

3) Coordinate with neighbors

Conference reception service is a comprehensive work, which depends on the joint efforts of all departments. Especially for large-scale conference activities, it is an overall work, and it is particularly important to do a good job in the coordination of friends and neighbors. This requires conference receptionists to have the overall concept, obey the overall situation partially, proceed from the overall situation, and not just consider personal interests. Only by putting the overall interests first can we coordinate the resources of all parties and do a good job together.

4) Delegates sign in at the front desk, and the staff stands up and gives a warm reception. When talking with guests, be natural and generous, avoid being rude and show your beautiful eight teeth.

5) In principle, the order of welcome service at the entrance of the hotel is: first guests, then attaché s, first female guests, then male guests, helping to deliver luggage to the check-in desk or front desk, and assisting in check-in procedures (note: all service orders can be carried out according to the above procedures, but can be adjusted accordingly at different times).

6) Keep the environment quiet in daily work and avoid excessive noise when moving furniture or office supplies. Don't talk loudly, joke, chat or hum songs. Don't shout when you are called by a guest. If the distance is too far, you can nod your head and politely stop the behavior that disturbs the quiet room.

7) When a guest has a problem to solve and asks for help at the service desk, if the guest is standing, we must stand up, be gentle and patient, stare at each other and listen attentively. When dealing with problems, the tone should be euphemistic. When we can't solve the problems raised by our guests, we can't promise them. We can ask the relevant personnel and reply, and write down his contact information so as to reply in time.

8) Be dignified and civilized. Whether standing or sitting, the posture should be correct. Don't stagger when standing, don't cross your legs or sway your legs when sitting; When talking with guests, don't point at them, scratch your head, scratch your teeth or chew gum.

9) When accompanying guests to take the elevator, you should stretch out your hand to signal the elevator. You should take the initiative to help the old, the weak and the sick.

10) When something comes into a guest's room, you need to gently knock on the door twice or ring the doorbell twice. If the other party doesn't respond, you can do it again. Remember not to knock and ring the bell too quickly. You can only enter the room after the other party opens the door, and you can't rush into the guest room.

1 1) venue staff dress etiquette.