operation sequence/order
1. Enter Vanke Eslite official website.
First, we need to open the official website of www.vancl.com Vanke Eslite. In the upper right corner of the page, we can see a "My Ke Fan" button, click to enter.
2. Login account
On the "My Ke Fan" page, we need to enter our account number and password to log in. If you do not have an account, you can register first.
3. Enter the order query page.
After logging in successfully, we can see the "My Order" button in the upper right corner of the page and click Enter. On the order page, we can see all our order information.
4. Query the order status and logistics information
On the order page, we can see the detailed information of each order, including order number, order status, order placing time, payment method and so on. If you want to query the logistics information of an order, you can click the "View Logistics" button, and the system will automatically jump to the logistics information query page and enter the order number to query.
Matters needing attention
1. Order status query
On the order page, we can see the status of each order, including "Pending Payment", "Pending Shipment" and "Shipped". If the order status has not been updated, you can contact customer service for consultation.
2. Logistics information query
On the logistics information query page, we can see the logistics information of the order, including the courier company, the courier number, the logistics status and so on. If the logistics information is not updated, you can contact the courier company for consultation.